Terms and Conditions

1. Who these terms apply to

These terms cover website visitors and customers purchasing engines, spare parts, accessories, or related products from Nicbel. A person placing an order must be at least 18 years old or otherwise legally authorised to enter the transaction. When ordering for a garage, fleet, company, or another person, you must have authority to act for them.

A separately agreed written supply agreement may contain additional commercial arrangements. Mandatory law takes priority over any conflicting term. Website information is intended to help you enquire; it is not a guarantee that every displayed item is immediately available.

2. Enquiries, quotations and order confirmation

1. Tell us what you need. Send the part name or number, quantity, vehicle details, and your delivery or collection preference.
2. Check the quotation. Confirm the product condition, specification, price, currency, availability, delivery charges, and any written warranty or special-order conditions.
3. Confirm with our team. An enquiry, part selection, or email draft on the website is not an accepted order. Wait for Nicbel to confirm the agreed supply details.
4. Pay as agreed. Goods are released after full payment unless Nicbel has agreed otherwise in writing.
5. Keep your records. Retain the quotation, invoice, payment confirmation, and correspondence for collection, returns, or a warranty claim.

We may decline an unconfirmed order if stock is unavailable, essential details are missing, payment cannot be verified, or fraud is reasonably suspected. If we cannot supply an item for which you have paid, we will contact you about an agreed alternative or a refund; a substitute requires your agreement.

3. Choosing the correct part and vehicle fitment

Vehicle make, model, and year alone may not identify the correct part. Where relevant, provide the engine code, chassis or VIN number, transmission type, OEM or existing part number, and clear photographs. Vehicles with similar model names may have different engines, connectors, mounting points, or specifications.

Our team can assist with matching, but the supplied information must be accurate. Check the quoted part number and specification before accepting the order, and have your mechanic compare the supplied item with the vehicle before installation. If there is a mismatch, stop and contact us rather than modifying or fitting the part.

If Nicbel supplied a different item from the agreed specification, report it with your invoice and photographs so we can arrange a remedy. A customer ordering the wrong specification is assessed under the voluntary returns process, subject to any applicable statutory rights.

4. Product descriptions and condition

Confirm whether an item is genuine OEM, aftermarket, new, used, or reconditioned before payment. Photographs may illustrate a product range; request confirmation of the exact item where appearance, accessories, or condition matter. Only components listed in the agreed quotation or invoice form part of the supply.

For engines and assemblies, check whether ancillary items such as alternators, starters, sensors, manifolds, or wiring are included. A used unit’s disclosed condition and any known limitations should be recorded in writing. Describing an item as “used” or “as is” does not by itself remove mandatory consumer protections.

5. Prices, currency, taxes and payment

Displayed prices are in United States dollars (USD) unless stated otherwise. Availability and prices can change before an order is confirmed. Use the final quotation to check the amount due and any validity period; do not assume an old screenshot fixes the price of a later purchase.

Confirm whether VAT is included or separately shown. Delivery, fitting, and applicable import or customs charges must be identified before order confirmation where they form part of your transaction. An alternative payment currency or exchange rate must be agreed before you pay.

Payment options may include approved bank transfers, mobile money, cash, or other methods confirmed by our team. The website does not process a card payment merely because you select a part or submit an enquiry. Verify bank or payment details directly with Nicbel, especially if a message asks you to use a changed account.

A transfer notification or screenshot may require verification before collection or dispatch. If a price or listing error is discovered, we will explain it and ask whether you accept a corrected offer. If the order cannot proceed, payments for the cancelled supply will be refunded as applicable.

6. Special orders and cancellation requests

Before confirming a special order, obtain written details of the exact specification, estimated sourcing time, required payment or deposit, and any cancellation or voluntary return restrictions. A special order is not automatically available for a change-of-mind return.

Contact us promptly if you want to cancel or change an order. Whether it can be changed depends on whether it has been confirmed, sourced, prepared, or dispatched and on the agreed conditions. Any permitted cancellation charge must be explained; a restriction cannot override a cancellation or refund right provided by applicable law.

7. Collection, delivery and receiving your order

Provide an accurate address, working contact number, and any access instructions. Confirm the delivery charge, destination, and estimated timeframe before the order is finalised. Nicbel does not promise a universal delivery time for all items: local stock and specially sourced engines may have different lead times.

Delivery estimates can be affected by courier schedules, customs, weather, and other events outside reasonable control. Ask for an update when a delay occurs. These events do not remove remedies available under your agreement or applicable law.

• At collection or delivery, compare the quantity and part details with the invoice.
• Inspect visible condition, packaging, and included accessories before installation.
• Record visible damage or missing items with the driver where possible, take photographs, and contact Nicbel promptly.
• Retain packaging and transport records while a delivery issue is being assessed.

Under our standard arrangements, ownership and risk pass on delivery or collection after payment as agreed. This does not excuse an incorrect supply or a defect that existed before handover. Tell us if you are arranging your own carrier so handover arrangements can be confirmed.

8. Voluntary returns, exchanges and the seven-day window

Our voluntary returns process allows you to request a return of an eligible item within seven days of delivery or collection. Contact us before sending goods back and provide your invoice or receipt, the item details, and the reason for the request.

For a non-defective item, it must ordinarily be unused, uninstalled, unchanged, and complete, with its original packaging, labels, and accessories. Electrical components, special orders, fitted items, and disclosed clearance or “as is” stock may be excluded from voluntary change-of-mind returns. These exclusions do not settle a defective-goods claim.

Our team will advise on return authorisation and transport. Returned goods are inspected to verify identity, condition, and the reported issue. An exchange depends on stock and any agreed price difference. See the Returns Policy for the practical return steps.

9. Defective, damaged or incorrectly supplied goods

Contact us as soon as you identify a fault. Supply the invoice, photographs, part or serial number, symptoms, and relevant installation or diagnostic records. Stop using a part if continued use could be unsafe or cause further damage.

Where the Consumer Protection Act applies, section 11 provides a six-month remedy for goods that fail the section 10 standards, subject to the Act’s conditions. The available remedies include repair or replacement, or refund, at the consumer’s direction. This is distinct from our voluntary seven-day return window.

A further failure within three months after a repair is also addressed by section 11. Claims require assessment of the facts and the applicable law; ordinary wear, damage from misuse, and a disclosed condition accepted as provided by law are not automatically manufacturing defects. Read the Consumer Protection Act, sections 10–11 for the full conditions.

10. Return costs and refund handling

If Nicbel supplied the incorrect item, we cover reasonable return transport and arrange an appropriate replacement or refund. For an eligible change-of-mind return, the customer normally pays return transport; any applicable restocking charge must be explained. Statutory defective-goods remedies take precedence over contrary charges or restrictions.

Following assessment, we will explain the approved outcome and any agreed deductions. Refunds use the original payment method where practicable. Banking or payment-provider processing can affect when funds arrive; we do not advertise a fixed refund-processing deadline that applies to every payment method.

11. Supplier warranties and installation

Some products carry a manufacturer or supplier warranty. Obtain its duration, covered components, claim procedure, and exclusions in writing before purchase. Do not assume that every engine, electrical component, or used part has the same commercial warranty.

Use a qualified mechanic and follow the applicable fitting and service instructions. Keep installation invoices, diagnostic reports, and maintenance records. If a fault occurs, contact us before dismantling or authorising repairs where practical, so the cause and appropriate remedy can be assessed.

Damage caused by incorrect installation, misuse, unauthorised modification, overheating, or inadequate maintenance may fall outside a commercial warranty, depending on its written terms and the evidence. Installation does not by itself cancel a valid claim for a pre-existing defect. A commercial warranty supplements applicable statutory rights rather than replacing them.

12. Responsibility and limits of liability

Customers are responsible for supplying accurate information and arranging safe, competent installation. Nicbel is not responsible for damage caused solely by a customer’s misuse or improper installation. Responsibility for a disputed failure must be assessed using the evidence.

To the extent Zimbabwean law permits, liability for indirect business losses or consequential losses is excluded, and contractual liability is limited to the amount paid for the relevant product. These limits do not restrict mandatory consumer remedies, liability that cannot lawfully be excluded, or a remedy otherwise required by law.

13. Website use, external services and intellectual property

Do not misuse the website, submit knowingly false information, introduce malware, attempt unauthorised access, or interfere with other visitors. Nicbel content belongs to Nicbel or its respective owners; third-party vehicle names and logos remain their owners’ property. Permission is required for uses beyond what applicable law allows.

Email and WhatsApp links open external services. A drafted message is not a sent message, and an enquiry is not an order confirmation. External websites, payment providers, maps, and messaging services operate under their own terms. Confirm important supply details directly with Nicbel.

14. Complaints and resolving a disagreement

1. Contact Nicbel. Send your invoice reference, dates, a clear description, supporting photographs or reports, and the outcome you are requesting.
2. Allow assessment. Our team may request further information or arrange inspection. Keep copies of correspondence and agree any transport or inspection arrangements.
3. Review the response. Ask for the reason and proposed remedy if you disagree with the outcome.
4. Seek external redress. If unresolved, you may approach the Consumer Protection Commission where applicable, or pursue another lawful remedy.

These terms are governed by Zimbabwean law. Nothing in the complaints process prevents access to a competent court or a statutory complaint mechanism.

15. Changes, written agreements and severability

Updated website terms apply to future transactions from the stated update date. They do not retrospectively replace the terms of an existing confirmed order without a valid agreement or legal basis. Keep a copy of the terms and product conditions applying when your order is confirmed.

If a provision is unenforceable, the remaining provisions continue to apply where lawful. A separately agreed product condition or commercial arrangement remains subject to mandatory law.

16. Contact Nicbel

Nicbel Investments (Pvt) Ltd / Nicbel Motor Spares
D2, Green Mall Complex, No. 7 Robert Mugabe Road, Harare, Zimbabwe
Email: sales@nicbel.org
Phone: +263 715 215 962 / +263 786 598 644