Terms and Conditions
Last Updated: April 2026
Welcome to Nicbel Motor Spares. These Terms and Conditions ("Terms") govern your use of our website, products, and services. By accessing our website or purchasing products from us, you agree to comply with and be bound by these Terms in accordance with the laws of Zimbabwe.
1. General Terms
By using this website, you confirm that you are at least 18 years old or have the legal authority to enter into binding agreements. We reserve the right to refuse service, suspend transactions, or cancel orders at our discretion where necessary.
2. Products and Pricing
Product Information
We strive to ensure that all vehicle spare parts, engines, accessories, and related products displayed on our website are described accurately. However, we do not guarantee that all descriptions, images, compatibility information, specifications, or availability details are completely accurate, current, or error-free.
Customers are encouraged to confirm compatibility and specifications with our sales team before making a purchase.
Pricing
All prices displayed on our website are listed in United States Dollars (USD) unless otherwise stated. Prices may change without prior notice.
Prices may exclude:
- Delivery charges
- Installation costs
- Customs or import duties where applicable
Additional charges will be communicated before order confirmation.
Pricing Errors
In the event of a pricing or product information error, we reserve the right to cancel or refuse any order placed at the incorrect price. Any payments already made will be refunded accordingly.
3. Orders and Payments
Order Acceptance
An order confirmation does not constitute final acceptance of your order. We reserve the right to decline or cancel any order due to:
- Product unavailability
- Incorrect pricing
- Suspected fraud
- Incomplete customer information
Payment Methods
We accept approved payment methods available at checkout, including bank transfers, mobile money, cash, and other electronic payment methods where applicable.
Full payment is required before goods are dispatched or collected unless otherwise agreed in writing.
Payment Security
We take reasonable measures to protect payment information and transactions. However, customers acknowledge that online transactions may carry certain risks beyond our control.
4. Shipping and Delivery
Delivery timelines are estimates only and may vary depending on location, courier services, customs clearance, or other unforeseen circumstances.
Nicbel Motor Spares shall not be held responsible for delays caused by:
- Courier companies
- Border/customs processes
- Weather conditions
- Events beyond our reasonable control
Risk and ownership of products pass to the customer upon delivery or collection.
5. Returns and Refunds
We offer returns on eligible items within 7 days of delivery or collection, subject to the following conditions:
- The item must be unused and in its original condition
- Packaging and labels must remain intact
- Proof of purchase must be provided
The following items may not qualify for returns:
- Electrical components
- Special-order parts
- Installed or damaged products
- Used spare parts sold "as is"
Approved refunds will be processed using the original payment method where possible.
6. Warranties
Certain products may carry manufacturer or supplier warranties where applicable. Warranty terms vary depending on the product type and supplier conditions.
Nicbel Motor Spares does not provide additional warranties beyond those expressly stated.
To the maximum extent permitted by Zimbabwean law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.
7. Limitation of Liability
To the fullest extent permitted by law, Nicbel Motor Spares shall not be liable for:
- Indirect or consequential damages
- Loss of profits or business
- Vehicle damage arising from improper installation
- Delays or losses caused by third parties
Our total liability for any claim relating to products or services shall not exceed the amount paid by the customer for the relevant product.
8. Intellectual Property
All website content, including logos, images, product descriptions, graphics, and text, is the property of Nicbel Motor Spares unless otherwise stated.
You may not copy, reproduce, distribute, or use our content without prior written permission.
9. User Conduct
You agree not to:
- Use the website for unlawful activities
- Attempt unauthorized access to our systems
- Spread malware or harmful software
- Submit false or misleading information
- Interfere with website functionality
- Copy or scrape website data without permission
10. Product Installation and Use
Customers are encouraged to use qualified mechanics or technicians for the installation of purchased parts.
Nicbel Motor Spares shall not be responsible for:
- Improper installation
- Incorrect usage
- Failure to follow manufacturer guidelines
- Mechanical or electrical damage caused after purchase
11. Third-Party Links
Our website may contain links to external websites or third-party services. We are not responsible for the content, accuracy, or practices of third-party websites.
Use of such websites is at your own risk.
12. Governing Law
These Terms and Conditions shall be governed and interpreted in accordance with the laws of Zimbabwe.
Any disputes arising from the use of our website, products, or services shall be subject to the jurisdiction of the courts of Zimbabwe.
13. Changes to Terms
We reserve the right to amend or update these Terms at any time without prior notice. Updated Terms become effective immediately upon publication on our website.
Continued use of our website or services constitutes acceptance of the revised Terms.
14. Severability
If any provision of these Terms is found to be invalid or unenforceable under Zimbabwean law, the remaining provisions shall remain in full force and effect.
15. Contact Information
For questions regarding these Terms and Conditions, please contact:
Nicbel Motor Spares
Harare, Zimbabwe
Email: sales@nicbel.org
Phone: +263715 215 962